Overview
Refund requests submitted within 14 days of the original purchase are reviewed case by case. A request does not guarantee approval. This policy applies to one-time Bloop software licenses purchased through Lemon Squeezy.
Eligible requests
A refund may be appropriate when:
- the same product was purchased more than once by mistake;
- an accidental purchase has not been meaningfully used;
- license delivery or activation fails and we cannot resolve the problem within a reasonable time;
- a material defect prevents the purchased feature from working and we cannot provide a reasonable fix or workaround; or
- the purchased product was materially different from its description.
We may ask you to try reasonable troubleshooting steps before a technical refund is approved.
Requests we generally do not approve
We generally do not refund:
- an activated and working license because of change of mind;
- incompatibility already disclosed before purchase, including the current requirement for macOS 15 or later on Apple silicon;
- failure to review the feature tier or system requirements;
- requests made more than 14 days after purchase; or
- fraudulent, manipulative, abusive, or repeated refund behavior.
How to request a refund
Email yoodong8@gmail.com within 14 days of purchase. Include the email address used at checkout, the Lemon Squeezy order number, the product purchased, and a short explanation of the issue. Do not send your complete license key by email.
After a refund
When a refund is approved, the associated license key may be deactivated and paid features must no longer be used. Refund timing after approval depends on the original payment method and financial institution.
Lemon Squeezy
Lemon Squeezy is the Merchant of Record for Bloop purchases and processes approved transaction refunds. Its Buyer Terms also provide for case-by-case review and allow refund requests to be refused where there is evidence of fraud, refund abuse, or manipulative behavior. Lemon Squeezy retains its own discretion over the transaction.
Statutory rights
Nothing in this policy limits mandatory statutory rights or consumer remedies that cannot legally be excluded. Where applicable law gives you greater rights, that law controls.
Contact
Questions about a purchase or this policy can be sent to yoodong8@gmail.com.